Support

Support Hotline

+41 44 552 01 07 (Please fill out the support form first, so that a repair-ID can be opened.)


Contact details

Name (Mandatory field)

Surname (Mandatory field)

Address 1 (Mandatory field)

Address 2

Postcode / Zip code (Mandatory field)

Town or City (Mandatory field)

Country (Mandatory field)

E-Mail (Mandatory field)

Phone (Mandatory field)

Product data

Model number (Mandatory field)

Serial number (Mandatory field)
(on the back of the chamber or in the manual, the number below the barcode label)

Date of purchase

Invoice number (if available)

Order number (if available)

Mounting

 Freestanding unit Built-in unit



Failure description

Detailed failure / error description (Mandatory field)

In case the temperatures deviates from the set value:

- on how many degrees celsius have you set the upper zone (left display)?

- on how many degrees celsius have you set the lower zone (right display)?

- how many degrees are shown on the display of the upper zone, after the door has not been opened for several hours?

- how many degrees are shown on the display of the lower zone, after the door has not been opened for several hours?

- In case the temperatures are unsteady, what is the range in the upper zone?

from to °C

- In case the temperatures are unsteady, what is the range in the lower zone?

from to °C

- what is the surrounding (room) temperature?

- what is the distance between the rear of the cooler and the wall?



If the device does not cool or does not cool down enough:

- Is the green RUN lamp on (see control panel)? (5 minutes after switching on)  yes no

- Is the compressor working?  yes no
(The typical refrigerator hum, emanating from the backside at the bottom near the ground, not to be confused with the fan noises, which come from the inside of the cabinet and which also get louder when opening the door)

- Can you touch the compressor with your fingers after the device has been in operation for 30 minutes or longer: is it hot, or rather at room temperature?  Hot Room temperature
(The compressor is the round, large metal block (black) on the rear side - it sits behind the technical grid in the middle of the bottom of the unit and can be touched between the grate bars)



Attachment

If there is any visual damage, please send us a picture of it. That will help us to resolve your case timely.