SWISSCAVE Premium Onsite Maintenance means you don‘t have anything to worry about. If a repair is needed, any inconvenience will be kept to a minimum – at no additional cost. Even if outside of the guarantee period. Travel, labour, transportation, spare parts, even the complete replacement of your device – it’s all included.
Our technician will diagnose any defect on the spot and will remedy it there and then if possible. If your device needs to be replaced, we’ll take care of carrying and transporting it, as well as resupplying and replacing it.
In case of required cooler transportation: unit stairs-and-steps pick-up and stairs-and-steps delivery currently available in the following countries: DE, AT, CH, UK, IE, BE, LU, CZ, PL. In other countries, if necessary, a curbside pick-up / delivery is carried out. Mountain and peripheral regions on request.
In case of repair the device needs to be freestanding, empty and easily accessible.
Public access to unloading zone with commercial vehicle must be warranted.
Access to location of use must be unencumbered and of sufficient size (no utilization of cranes, winding staircase, etc.).
In case you let delivery personnel dispose packaging,equal packaging material will have to be arranged for in case transportation is required at a later stage.
No built-in units or on-site construction (for example, wall mounts, or electrical connections without outlet).