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+44 (0)203 514 83 75

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Cancellation Policy

Cancellation Policy

Right of Withdrawal
All natural persons living in a country of the European Union shall have the right to withdraw from this contract within fourteen days without stating reasons. The withdrawal period is fourteen days from the date on which you, or a third party nominated by you, other than the transporter had taken possession of the goods. To exercise your right of withdrawal, you must inform us (SWISSCAVE AG, Churerstr. 158, CH-8808 Freienbach, Tel.: +44 (0)203 514 83 75, Fax. +41 44 552 01 06, email: by means of a clear statement (e.g. by means of a letter sent via your post office), about your decision to withdraw from this contract. The return delivery has to be made to the following address and we must be informed of the delivery date by email or phone at least 48 hours before delivery: SWISSCAVE AG, c/o RHENUS Home delivery, Industriestr. 12-14, 15366 Hoppegarten, Germany, or: SWISSCAVE AG, c/o RHENUS Homedelivery Ltd., Dawson Road, Bletchley, MK1 1QY Milton Keynes, United Kingdom. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.

Effects of withdrawal
Should you withdraw from this contract, we will reimburse all payments we have received from you, including the standard shipping charge (except for additional costs that may arise from your having chosen to use a type of delivery other than the standard delivery at the most favorable rate, as offered by us), and will immediately reimburse you within at the latest fourteen days from the date on which the notification about your cancellation of this contract was received by us. For this reimbursement, we will use the same method of payment that you used in the original transaction, unless you explicitly agree otherwise. No fees will be charged for this reimbursement. We may withhold reimbursement until we have received the returned goods back, or until you have proved that you have returned the goods, whichever occurs first. You have to send back or return the goods to us immediately and in any event not later than fourteen days from the date on which you informed us about the cancellation of this contract to us or passed. The deadline will be met if you send the goods back before the end of the fourteen-day time limit. You shall bear the direct cost of returning the goods. The costs are estimated to be not more than about 300 EUR, maximum. You only need to pay for any diminished value of the goods, only if the value loss is due to a necessary demonstration by you of the nature, characteristics and functioning of the goods.