Support-Cooling

Cooling problem form

+44 (0) 203 514 83 75 (Please fill out the support form first so that a repair ID can be opened.)

Contact details

First name

Last name

Address

Address 2

Postal code

City

Country

E-mail

Partner email (if available)

Device data

Model

Serial number

Purchase date

Order/invoice number

Fastening

free-standing device

Built-in device

Phone

Failure description

Detailed failure / error description (Mandatory field)

In case the temperatures deviates from the set value:

On how many degrees celsius have you set the upper zone (left display)?

On how many degrees celsius have you set the lower zone (right display)?

How many degrees are shown on the display of the upper zone, after the door has not been opened for several hours?

How many degrees are shown on the display of the lower zone, after the door has not been opened for several hours?

In case the temperatures are unsteady, what is the range in the upper zone?

from / to in °C

from to °C In case the temperatures are unsteady, what is the range in the lower zone?

from / to in °C

What is the surrounding (room) temperature?

What is the distance between the rear of the cooler and the wall?

If the device does not cool or does not cool down enough:

Is the compressor working?

yes

(The typical refrigerator hum, emanating from the backside at the bottom near the ground, not to be confused with the fan noises, which come from the inside of the cabinet and which also get louder when opening the door)

Can you touch the compressor with your fingers after the device has been in operation for 30 minutes or longer: is it hot, or rather at room temperature?

Hot

Room temperature

(The compressor is the round, large metal block (black) on the rear side - it sits behind the technical grid in the middle of the bottom of the unit and can be touched between the grate bars)

Attachments

If there is any visual damage, please send us a picture of it. That will help us to resolve your case timely.

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