Mechanical problem form

+44 (0) 203 514 83 75 (Please fill out the support form first so that a repair ID can be opened.)

Note: Appliance/door/plinth grille askew: Instructions x55 Align device and door and x60 Align device and door v2.0

Note: If you hear unusual noises, please read the following blog post first: Wine cooler makes noise

Contact details

First name

Last name

Address

Address 2

Postal code

City

E-mail

Partner E-mail (if available)

Model

Serial number

Purchase date

Order/invoice number

Fastening

free-standing device

Built-in device

Phone

Failure description

Detailed failure / error description (Mandatory field)

Attachments

If your report concerns noise, please include the following attachments:

Noise recording (best with the smartphone approx. 1m in front of the device at a height of 1m, duration: approx. 30 seconds)
1 to 2 photos showing the complete device with installation location

If there is any visual damage, please send us a picture of it. That will help us to resolve your case timely.

Appendix photo

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Max file size: 2048 KB | Allow file types: jpg, jpef, gif, png, pdf

Appendix photo 2

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Max file size: 2048 KB | Allow file types: jpg, jpef, gif, png, pdf

Appendix photo 3

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Max file size: 1024 KB | Allow file types: jpg, jpef, gif, png, pdf

Appendix Sound

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Max file size: 3072 KB | Allow file types: wav, mp3, m4a, flac, aiff

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